At The Family Guide, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, forms, communications, and services.
Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Name
- Email address
- Phone number
- Mailing address (if provided)
- Any other information voluntarily submitted through our forms or communications
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited and interaction data
This information helps us improve user experience and site performance.
How We Use Your Information
We use the information we collect to:
- Provide services, consultations, and educational resources
- Send SMS messages including appointment reminders, Medicare updates, event invitations, educational information, and promotional or marketing messages
- Respond to questions and customer service requests
- Improve website functionality and user experience
- Maintain records for internal business purposes
- Comply with legal and regulatory obligations
SMS/Text Messaging Program
By providing your mobile phone number and checking the consent box on our forms, you agree to receive SMS messages from The Family Guide.
SMS Messaging Disclosure
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out at any time by replying STOP.
- Reply HELP for help or additional information.
- Your consent to receive text messages is not a condition of purchase.
We will only send messages that align with the categories described in our opt-in language.
How We Share Your Information
We do not sell your personal information.
We may share information only with:
- Service providers who assist with SMS delivery, email communication, website hosting, scheduling, or customer management tools (e.g., Twilio, HubSpot, Google)
- Legal authorities, if required to comply with applicable law, court order, or legal process
- Business partners only when necessary to provide requested services and with your consent
All third-party providers are required to protect your data and use it only for legitimate business purposes.
Important Mobile Privacy Notice: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Data Security
We use administrative, technical, and physical safeguards to protect your personal information.
While we strive to protect your data, no method of transmission or storage is 100% secure. You acknowledge that you provide information at your own risk.
Your Rights and Choices
You may:
- Opt out of SMS at any time by replying STOP
- Request access to, correction of, or deletion of your personal information
- Withdraw consent for certain types of communication
- Contact us with privacy concerns using the information below
We will respond to requests within a reasonable timeframe.
Children's Privacy
We do not knowingly collect information from children under 13.
If we become aware that information has been provided by a child under 13, we will delete it promptly.
Links to Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of those websites. We encourage you to review their policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services indicates acceptance of the revised policy.
Contact Information
If you have questions or concerns about this Privacy Policy or your personal information, please contact us.